Terms and Conditions
I am a member of the Association of Reflexologists (AoR) and the UK Reiki Federation (UKRF) demonstrating that I have nationally recognised qualifications in Reflexology and Reiki. I also offer additional therapies to the same high standard expected by these bodies.
As a member:
- I am bound by their Code of Practice & Ethics
- I will always be adequately insured for medical malpractice/professional indemnity requirements.
- I comply with their Continuing Professional Development requirements which ensures my practice is up to date.
- I am compliant with GDPR data protection, please see my separate privacy policy. Your information will always remain confidential.
- As a professional & highly qualified holistic therapist, I will provide you with the appropriate bespoke treatment and support.
Appointments
If you are feeling unwell or have a cough or cold, please contact me as we may need to postpone your appointment.
Please arrive on time for your appointment. If you are running late or get held up, please let me know by text (my phone will be on silent ready for your appointment). If you arrive late, I may not be able to provide you with your full treatment time. If you arrive more than 15 minutes late, this will be treated as a no-show & the full fee will be due.
Fees
My fees are detailed on my website and in my treatment room. These are payable in full at your appointment in cash, by card or contactless.
Cancellation Policy
I have a 24 hour cancellation policy. As you are aware my business is dependent on the number of clients I can see during my clinic hours. If you are unable to keep a previously arranged appointment, I request that you provide me with at least 24 hours notice. This will allow me the option to rebook the time slot with someone on my waiting list.
Less than 24 hours notice may result in a fee of 50% of the usual treatment cost. This fee will be required to be settled prior to any future booking. No shows will be charged at the full rate of your appointment.
Loyalty Discount
I offer a loyalty discount of £10 on your 6th session, after 5 full price session, provided all sessions are taken within 12 months. I reserve the right to use discretion regarding the application of this discount.
Vouchers
I offer the option to buy vouchers for treatments. These may be given as gifts. These vouchers are non-refundable and must be used before the expiry date on the voucher. Where an appointment is booked and missed, my cancellation policy will apply, and a proportion of the treatment will be deducted from those remaining.
Complementary and Natural Healthcare Council (CNHC)
I have chosen to be regulated by the CNHC, my choice to be voluntarily regulated and the extra requirements are explained on the CNHC website.
Special Treatment Licence (Essex)
Even working under the high standards of my professional bodies, I am still required to have a licence when working from home. I have a Special Treatment Licence with Southend City Council.
Provision of additional therapies
I offer therapies in addition to reflexology and reiki. I provide these therapies to the same high standard expected by the AoR for reflexology and the UKRF for reiki.
